USER RESEARCH: HSBC – Canada Market Prototype Testing – When you assume you are the user…well you know the rest…
The Story: USER RESEARCH: HSBC – Canada Market Prototype Testing
Project requirements are great. They are the conditions or tasks that must be completed to ensure the success or completion of a project. They provide a clear picture of the work that needs to be done. They’re meant to align the project’s resources with the objectives of the organization. But often time requirements are created without the contributions of the actual user. This makes incorporating the user as you move through each phase of the project more and more important.
Where does one begin, when providing a very brief story of a very complex effort? In this study, we take a short look at the HSBC – Deposit Onboarding Product effort from a Front-End Development perspective. For this Enterprise-Level Project, HSBC, the sixth largest, British-based, multinational bank, the task was to create a new product onboarding web application which would replace the existing US product onboarding solution.