ENTERPRISE-LEVEL TELEPHONY TOOLBAR APPLICATION

Leading the development of the Enterprise-Level Telephony Toolbar application which is a new financial services product providing basic softphone capabilities and complex participant authentication/information integration within one desktop toolbar application. Partnering with multiple development teams to support cross-system impacts. Built on a .net platform, this product’s objective is to create an integrated desktop experience for call center consultants and provide seamless controls over the various systems used to service participants.

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CLIENT

TIAA-CREF

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PROJECT DATE

November 2016

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CATEGORY

Applications · Project Management · User Experience